PRIVACY STATEMENT
This privacy statement covers the site VRResNetwork.com. Your privacy is important to us. We want to make your experience on the Internet enjoyable and to foster your trust in eCommerce as a whole. Because we want to demonstrate our commitment to our users privacy, we have agreed to disclose our information practices.
This Privacy policy is an integral part of our website and the services offered to you and cannot, in any way, be separated from the User Agreement or from the membership, usage or transaction process. If you do not agree to our privacy policy in whole, you must not use our website.
- What information do we collect online about you and how do we use it?
- What personally identifiable information third parties collect through the Website.
- What organization collects the information.
- How we use the information.
- With whom we may share user information.
- What choices are available to users regarding collection, use and distribution of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of information under our control.
- How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should contact VRResNetwork.com customer service by email here.
Information Collected Online About You
Information that you provide us.
Member Registration
When you become a VRResNetwork.com member you provide your name, address, telephone number, fax number, email address, a unique login name, password, and password validation. This information is collected on the registration form for several reasons including: (1) personal identification; (2) to complete rv reservations; (3) to allow us to contact you for customer service, if necessary; (4) to customize the content of our site to meet your specific needs; and (5) to make product improvements to VRResNetwork.com. In addition, your email address is collected to send you an email message confirming your new member registration and each reservation you transact online. If you provide a fax number, you may receive faxes confirming your new member registration and each reservation that you transact online as well. As a member you will occasionally receive updates from us about special offers, new VRResNetwork.com services, and other noteworthy news items. However, you may always decline to receive these email and fax messages. Please see our Opt Out policy described below.
Reservation Orders
When you book a reservation through our site, we ask you to provide personally identifiable information by filling out and submitting an online customer profile form. This information includes your name, home or work telephone number, fax number, email address, and your credit card number, expiration date and billing address. We use this information to process and book your reservation and to notify you of your reservation status by email or fax.
Information Use
Cookies
Cookies are small pieces of information stored on your computer tied to information about you. We use session ID cookies. For the session ID cookie, once you close the browser, the cookie simply terminates.
Most Web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. If you reject the cookie, you may still use our website. The only drawback to this is that you will be limited in some areas of our website.
Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising. This privacy statement covers the use of cookies by VRResNetwork.com only and does not cover the use of cookies by any advertisers.
Log Files
Like most standard Website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, diagnose problems with our servers and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility called Urchin that uses log files to analyze user movement.
Please be aware that we have links on our site that may collect personally identifiable information about you. This privacy policy does not cover the information practices or policies of such websites.
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email, fax or phone, in accordance with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, VRResNetwork.com may be required by law to disclose information you have provided in obtaining our rv products or services. VRResNetwork.com may also disclose information against someone who poses a threat to VRResNetwork.com's interests (such as customer fraud) or whose activities could bring harm to others.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.
Third Party Intermediaries
We use an outside a credit card processing company and bank check processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Suppliers
We provide information about travel either reserved or purchased on VRResNetwork.com to the suppliers whose will fulfill your travel reservation. Although VRResNetwork.com offers rv products from rental suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on VRResNetwork.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
VRResNetwork.com will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and website visitors.
VRResNetwork.com may contract a reputable third-party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to VRResNetwork.com.
Affiliated Websites
If you were referred to VRResNetwork.com from another website, we may collect personally identifiable information about you to the referring website. Although VRResNetwork.com believes that the website companies from which you were referred to us are reputable companies, we have not placed limitations on the referring websites companies from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any website that referred you to VRResNetwork.com.
Choice/Opt-out
Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an opt-out mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address and fax number off of our lists.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or by email here. We also offer an opt-out mechanism on the member profile page.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Links
This website contains links to other sites. Please be aware that we, VRResNetwork.com., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website. Users personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users personally identifiable information for any secondary purposes.
Security
VRResNetwork.com takes every precaution to protect our user's information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our reservation order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just surfing.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our user's information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our user's information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our website, users can send an email to Customer Care.
Supplementation of Information
In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from third party sources.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information (such as zip code, phone, email or postal address) changes or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate user's personally identifiable information. Members can change their personal information on the member profile page of our website. Members and users can all email our Customer Support at Customer Care or by contact us by telephone or postal mail at the contact information listed below.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use user's personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
VRResNetwork.com
10500 Steppington Drive, Suite 252
Dallas, TX 75230 USA
Toll Free: 866-391-2175
Local: 469-916-4374
